Help Center

Account FAQs

• How do I create an account?
• How do I edit my account information?
• What do I do if I forget my password?
• How do I view my order status?

Order FAQs

• How do I check the status of my order?
• What emails/notifications should I expect to receive after placing my order?
• How do I change or cancel my order?
• How do I track my order?

Ordering Information

• How to Order
• Online
• Phone
• Secure Ordering
• Payment Methods
• Using a Coupon Code
• How do I acquire a coupon code?
• Where can I enter a coupon code?

Shipping Information

• Shipping Policy
• Free Ground Shipping
• Carriers
• International Shipping
• Shipping to APO, FPO and P.O. Box Addresses
• May I pick up my order locally?

Returns/Exchanges and Backorders

• Return Policy
• Exchange Policy
• Backordered Items
• Exchanging Items
• How do I exchange an item?
• Who pays shipping on exchanges/returns?
• What is the fastest way to exchange an item?
• Returning Items
• How do I return an item?
• When can I expect a refund on returned items?
• Is there a restocking fee for returned items?
• Packaging Items for Return/Exchange
• Refused Shipments
• Shipping Errors
• Lost/Missing Shipments
• Damaged Shipments

Warranty Information

• Warranty Policy
• What is not covered under warranty?
• How do I start the Warranty Claim Process?
• What happens once my Warranty Claim is received?

Customer Service

• Contact Us
• About O2 Gear Shop
• Privacy Policy
• Pricing Policy

Product Information

• Skis
• What size ski should I be using?
• How do I size kid’s skis?
• How do I know if my boot is the right fit for me?
• How do I convert my shoe size into Mondopoint sizing?
• Snowboards
• How do I choose the right size snowboard?
• How do I know if my boot is the right fit for me?
• Binding Mounting and Adjustment Guides
  • Determining Stance
  • Mounting Your Bindings
• Bikes
• Wakeboards
• Wakeboards Sizing
• Wakeboards Explained
• Camp/Hike
• Clothing

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