Packaging Items for Return/Exchange

The buyer is solely responsible for the safe return of Return/Exchange merchandise. If merchandise is damaged due to improper packing or packaging, refund or exchange may not be given or a restocking fee may be charged at the discretion of O2 Gear Shop.

• ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories.

• Merchandise will not be accepted for return/exchange if it is shipped in the original manufacturer’s box. (Excludes merchandise that was shipped to you in the original manufacturer’s box)
• Do not mark or deface the original manufacturer containers in any manner.
• Two inches of packing material is needed on ALL sides of the shipping article including the top and bottom.
• Contents must be secured in the box.
• Any loose items must be wrapped separately to avoid damage to each other.
• The box must be securely taped closed.

Shipping Materials Suggestions

• Foam
• Bubble wrap
• Expanded polystyrene "Peanuts" (may not be suitable for heavy products that may shift while in transport)
• Shredded or crumpled Kraft/newspaper
• Use enough cushioning material to ensure that the contents won't move easily when the box is shaken
• The packing is only as good as the box and the way it is sealed.